Refund Policy

Free plan

The Free plan is free — no billing, no refunds needed. You can use it forever without a credit card.

Pro plan — monthly subscription

Pro is billed at $10.99/month via Stripe. You can cancel any time from the app or by emailing us — cancellation takes effect at the end of your current billing period and you keep Pro access until then.

We offer a full refund on any charge if you request it within 7 days of the charge date and:

• The app isn't working as advertised on your Mac, or
• You were charged accidentally (e.g., forgot to cancel before renewal), or
• You're simply not satisfied — no questions asked within the first 7 days

After 7 days, refunds are considered on a case-by-case basis.

How to request a refund

Email hello@founditapp.com with:

• Subject: "Refund request"
• The email address on your Found It! account
• A brief note on what went wrong (optional but helpful)

We process refund requests within 2 business days. Stripe typically returns funds to your card within 5–10 business days after we initiate the refund.

What we don't refund

• Partial months (subscriptions are charged for the full billing period)
• Charges older than 30 days (outside Stripe's refund window)

Questions

Email hello@founditapp.com — we respond within 1 business day.